UCC Workforce Lead The Company At ForHealth, we’re committed to delivering quality, accessible healthcare across Australia. With 95 medical centres and a network of 1500 independent practitioners, we provide 8 million patient consultations annually. As part of the ForHealth, you'll be joining a progressive, values-led organisation that’s shaping the future of healthcare. We’re passionate about clinical excellence, investing in innovation, nurturing a strong and inclusive workplace culture, and, above all, ensuring exceptional patient care remains at the heart of everything we do. The Role We are seeking an enthusiastic, full-time Workforce Lead to support the efficient delivery of Urgent Care Clinics and services across NSW and the ACT. This role holds end-to-end accountability for the GP workforce lifecycle, including onboarding, engagement, retention, and continuity of service delivery. Based out of our Leichhardt, NSW offices and reporting to the Head of State, you will leverage your strong leadership and coordination skills to manage a small team of Urgent Care Clinical Coordinators. This team is responsible for GP rostering, invoicing, and operational support within a fast-paced urgent care environment. By building and maintaining strong, measurable relationships with GPs that drive high engagement and retention, you will champion operational efficiency and support the delivery of safe, high-quality patient care across the region. Your Responsibilities As a hands-on Urgent Care Workforce Lead, you will drive the GP workforce lifecycle, supporting successful onboarding, high engagement, increased retention, and continuity of service. You will achieve this by forging strong relationships and collaborating closely with a passionate team and key stakeholders to deliver exceptional patient care, safety, and service standards. Lead the end-end GP workforce lifecycle, including onboarding, engagement, retention, rostering and continuity of service delivery across NSW/ACT Urgent Care Centres. Build and maintain strong relationships with GP’s through regular communication, welfare check-ins and clinical engagement forums in partnership with senior clinical leaders. Drive operational efficiency by optimising GP availability, proactively filling vacant shifts, and ensuring service delivery requirements are consistently met. Lead and develop a small team of Urgent Care Clinical Coordinators, including performance management, training, professional development, and effective communication. Oversee GP rostering, workforce planning, and forecasting using data-driven insights to anticipate staffing needs, seasonal fluctuations, and service expansion. Develop and maintain effective workforce policies, processes, and systems to support stakeholder engagement, data tracking, and operational consistency. Manage key stakeholder relationships, proactively addressing issues, aligning expectations, and ensuring systems and processes meet GP needs. Contribute to financial performance by monitoring workforce-related costs, reviewing P&L performance, and supporting achievement of budget and EBITDA targets. Ensure compliance with workplace health and safety policies, reporting requirements, and organisational standards. Why Join Us? Career Progression : We want to encourage you to build a long-term career with ForHealth Group with countless opportunities to learn and grow. Top of scope practice : Enhance your skills joining a high performing team/ culture with endless opportunities to shape the future of Urgent Care. Innovative Healthcare Model : Be part of an emerging and growing healthcare model, well-established in countries like New Zealand, the United Kingdom, with further investment recently announced by the Australian government. Attractive Remuneration: Enjoy a competitive bonus structure that rewards your dedication, performance and impact in driving excellence across our Urgent Care Network. Amazing Healthcare Perks: Enjoy fantastic employee perks which include a fitness passport, health insurance discounts, 20% off dental treatments for you and your family. Employee Supports: 24/7 access to a national leading Employee Assistance program. Work-life balance: No overnight work, with plenty of opportunities to ensure you have a healthy work structure. Healthcare Leadership : Join the leading provider in this emerging part of primary healthcare with strong supportive leadership and a positive work culture. About You We’re looking for a motivated and people-focused leader who thrives in a busy environment. Your experience, professionalism, and strong coordination skills will help shape a positive workplace culture and ensure the success and continuity of our Urgent Care Services. To be successful in the role, you will need to: Hold a relevant tertiary qualification or degree in a business or related discipline. Have a minimum of 3 years of experience in any of the following: Recruitment: In house or agency Hospital Business Development management Medical Sales Possess extensive experience in relationship management preferably within a healthcare setting. Hold previous experience in a management or team leader role. Have proven experience in roster management or a related field, preferably within a healthcare setting. Demonstrate confidence in negotiating and influencing stakeholders through effective relationship building. Join us in creating a healthier Australia and be part of a company that values training, development, and internal promotion. If you're ready to be part of this first-class team, apply now! ForHealth Group is committed to diversity and inclusion. We welcome applications from people with: Aboriginal and Torres Strait Islander ancestry; disability; culturally and linguistically diverse groups; the LGBTIQA community; veterans; carers; refugees; and people of all ages. ForHealth Group fosters a safe, respectful, and inclusive organisation culture which aims to eliminate behaviours that are unlawful and not in line with the 10 things that make us tick (our Values) 10 things that make us tick | ForHealth
